They Actually Listen Before Building
Danielle Okonkwo
••professional servicesconsultingresponsive
"Most developers build what they think you want. Jeremy took the time to understand our workflow first, then built something that actually fit how our team works."
As a marketing agency director, I've worked with plenty of developers. Most of them build what they think we want without ever really understanding what we need.
The Same Old Pattern
Previous projects followed a predictable script:
- Quick discovery call where they nodded a lot
- Weeks of silence while they built something
- Delivery of a product that looked good but didn't fit our process
- Expensive change requests to fix what should have been right the first time
A Different Approach
Jeremy's process stood out immediately:
- Multiple conversations about how our team actually works
- Workflow mapping before writing any code
- Questions about edge cases we hadn't even considered
- Progress updates that felt like collaboration, not reporting
What Got Built
The custom integration Jeremy delivered:
- Fits our existing workflow instead of forcing us to change
- Connects our tools without creating new data silos
- Handles exceptions that used to break our old system
- Scales with our client base as we grow
Ongoing Value
Six months later, the system still works exactly as intended. When we've needed adjustments, Jeremy responds quickly and understands the context immediately.
That's what happens when someone actually listens before they start building. It's rare, and it matters.